The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. The easiest option is to reboot your device. Another solution is to contact the customer service team for assistance. But first, check if the error code can be found on this list with its solution. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them.
Error RDK is a connection error. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back.
If that does not work, contact the support team for further assistance. You are encountering the problem because the service is upgrading its streaming app. XRE occurs when there is a billing issue with your account.
The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. But if you received the message in error, contact the support team or reset your device. Here is how to reset Xfinity TV.
This may be temporary, so please try again in a few minutes. Your TV Box will resume playing the last channel. When highlighting an option, use the left, right, or down arrow buttons.
RDK is an error that occurs because of a connection issue. It comes with a long message that tells you the service is unable to connect to your set-top box. Your device should restart and allow you to view content. If that does not work, call the service at Xfinity.
In most cases, the error can go away within one hour. Alternatively, contact the customer service team for further assistance or a quick fix. It is an error that can have many sources, including poor Wi-Fi strength. You can try to fix it in several ways:. Another option is to call a Comcast agent and select Billing. Next, ask them to check your account status for any issues.
The XRE code is a tuning error. Please tune to another channel. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. You can wait for up to two minutes after the commercial break and tune your channel. Another option is to change the channel and see whether it helps.
Error XRE can also be a signal problem. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. One way of doing that is to swap the splinter to the X1 Box. Otherwise, contact the support team for further assistance. Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again.
This channel is not available at the moment. Please select another channel and try this one a little later. The problem could be happening because the channel is not available. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel.
Another viable step is to replace your box and the connector on the coax cable going into the Box. This could mean that there is interference in your cable signal caused by faulty wiring at the cable splitter box in the house, or it may be because of the cable line that feeds into your home.
If you can access the On-Demand main menu, but when you select a show to watch you get a message telling you that you have a set-top interactivity problem or Error "E," you either have a faulty set-top cable box, or you ordered a channel package upgrade that has not been completed in the Comcast computer system. Call customer service and speak to a representative or e-mail them. If you see the message "Unable to process request," "s0a00," "error 7," "," "cl-7," "err" or "SRM-8" it means that your cable converter box can't communicate with the On-Demand system.
Wait five minutes and try again. If you still see this message, turn off your cable box, wait five minutes and turn it on again to re-boot it to get the On-Demand to work. You may have the wrong cords leading from your cable box to your television. Unplug all of your equipment, including the power on the cable box and go through all of the wiring.
If you have a splitter, which looks like an electrical outlet with three female coaxial plugs, it may be that the cable TV splitter was not installed correctly. Try attaching your cable box to the other splitters and turning on the cable to see if this fixes your problems. If it doesn't you may need to replace the splitter or coaxial cable because the wires in the cables may be faulty and causing the problem.
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