Ambition may compel them to win a debate no matter what. Pride may keep them from seeing straight. Stupidity may twist their intentions. But lack of awareness is always a culprit, for when you inject this awareness, both communication and persuasion improve. These include distance, background noise, poor or malfunctioning equipment, bad hearing, poor eyesight, speech impediments. Emotions anger, fear, sadness and attitudes having to be right all the time, believing oneself to be superior or inferior to others affect objectivity, as do the stereotypical assumptions that people make about each other based on cultural background.
Speaking different languages, having strong accents, using slang or jargon can frustrate communication and negotiation efforts. Not making eye contact is a sure way of raising doubt in listeners and losing their attention and making them feel suspicious of you, not to mention invisible. When you try too hard to persuade someone, you may seem desperate, and desperation smells like manipulation and turns people off before you can utter your next desperate word.
Sign up to view the whole essay and download the PDF for anytime access on your computer, tablet or smartphone. Don't have an account yet? Create one now! Already have an account? Log in now!
JavaScript seem to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website. Join over 1. Page 1. Save View my saved documents Submit similar document.
Share this Facebook. Extracts from this document Middle Translators must also translate the meaning of the message not just the words being used as there may not be an equivalent phrase or word in another language or sign language UK Distance Learning, Page Conclusion It is also possible that the client may be talking about personal issues and so may speak in a lower or quieter tone of voice.
The above preview is unformatted text. Found what you're looking for? Not the one? Search for your essay title Discuss Factors That Support And Inhibit Communication A care practitioner would need to be aware of the effects of height and distance would have to a service user.
Types of communication including factors that support and inhibit communication within a care setting Health and Social Care Communication. Examples from work with a service user with See more essays.
Over , pieces of student written work Annotated by experienced teachers Ideas and feedback to improve your own work. Save Sign up now Want to read the rest? It is important to be direct and specific. Clear directions can ease stress and embarrassment when delivered with matter-of-fact confidence.
Patients may worry about embarrassing you or themselves by using inappropriate terms for anatomical parts or bodily functions.
Many patients worry about undergoing intimate procedures such as bowel and bladder investigations. Explain in plain English what an examination involves, so that patients know what to expect. Explaining any side-effects of procedures — such as flatulence or vomiting — not only warns patients what to expect but reassures them that staff will not be offended if these occur.
It is important to let them know that their health or welfare is an integral part of your job. They also need to know that there is no such thing as a silly question. Jargon can be an important communication aid between professionals in the same field, but it is important to avoid using technical jargon and clinical acronyms with patients. Even though they may not understand, they may not ask you for a plain English translation. It is easy to slip into jargon without realising it, so make a conscious effort to avoid it.
If you have to use jargon, explain what it means. Wherever possible, keep medical terms as simple as possible — for example, kidney, rather than renal and heart, not cardiac. The Plain English website contains examples of healthcare jargon. Everyone makes assumptions based on their social or cultural beliefs, values, traditions, biases and prejudices. A patient might genuinely believe that female staff must be junior, or that a man cannot be a midwife.
It is important to be aware of your own assumptions, prejudices and values and reflect on whether they could affect your communication with patients. A nurse might assume that a patient in a same-sex relationship will not have children, that an Asian patient will not speak good English, or that someone with a learning disability or an older person will not be in an active sexual relationship. Incorrect assumptions may cause offence. We all struggle to absorb lots of facts in one go and when we are bombarded with statistics, information and options, it is easy to blank them out.
This is particularly so for patients who are upset, distressed, anxious, tired, in shock or in pain. If you need to provide a lot of information, assess how the patient is feeling and stick to the pertinent issues.
It is vital that all nurses are aware of potential barriers to communication, reflect on their own skills and how their workplace environment affects their ability to communicate effectively with patients.
You can use this article and the activity in Box 5 to reflect on these barriers and how to improve and refine your communication with patients. Norouzinia R et al Communication barriers perceived by nurses and patients. Global Journal of Health Science ; 8: 6, Sign in or Register a new account to join the discussion. You are here: Assessment skills.
0コメント